Introducing Campaigns

Posted by Gabriel Lim on Jan 19, 2018 4:53:02 AM

We are excited to announce our new Campaigns feature today!

We heard feedback from marketing teams using Saleswhale, that they needed a better way to track performance for each discrete campaign.

We recognise it was impossible to get segmented metrics and performance previously, as leads were enrolled into Conversation Topics in a streaming manner.

With this product release, you can finally do so - and much more !

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Tags: product

How AI is Reshaping Sales

Posted by Gabriel Lim on Jan 2, 2018 3:48:55 AM

 

At the core, sales is about building relationships - great salespeople close deals by talking to customers, understanding their problems and articulating a compelling vision of how they can help.

However, the reality is that sales people spend majority of their time on administrative tasks - such as writing emails, scheduling meetings and data entry. Statistics show that most sales people only spend one-third of their time selling.

 

Dawn of a new computing age

AI can automate the mundane tasks, and give time back to your sales team, to focus on what really matters - selling.

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Tags: sales, AI, lead qualification, automated follow-up

Introducing Bot Intervention

Posted by Venus Wong on Dec 18, 2017 2:10:27 AM

We are excited to announce release a new, highly requested feature - Bot Intervention.

In the past, whenever the bot is not able to handle certain responses, these responses go into Human Review. The email thread is forwarded to the account owner, who will reply using their own email address.

This workflow happens out of the Saleswhale app, which -

  • Creates an awkward handover process and breaks the illusion the AI assistant handling responses
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Tags: product

Introducing Enhanced Human Review Workflow & A Fresh New Look

Posted by Venus Wong on Dec 15, 2017 5:57:58 AM

 I'm excited to share that our latest update includes a whole new Human Review workflow to help you manage all the responses that your Saleswhale bot can't handle.

We also streamlined the design of the entire Saleswhale app so it (hopefully) looks more consistent now. Would love to hear your feedback on the re-design!

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Tags: product

Introducing Content Manager & Attachments

Posted by Venus Wong on Dec 15, 2017 5:56:36 AM

We're thrilled to be launching our Content Manager today!

With this increased capability, users will now be able to send out attachments (PDFs, documents etc) in their automated bot responses.

This opens up infinite possibilities for the kinds of conversations our bot will now be able to strike up with your leads.

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Tags: product

Introducing New Convo Topic Builder

Posted by Venus Wong on Dec 15, 2017 5:55:13 AM

We're really excited to be launching our new convo topic builder for our customers! They will now be able to build out their own sales engagement campaigns and rule-based engine, and have granular control over the bot's automated responses.


In the past, we handcrafted these convo topics together with our customers according to their business use cases. Any tweaking or updates required them to go through our team as the conversation topic and rules were mostly invisible to them.

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Tags: product

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